Clark Studios Privacy Policy

Clark Studios Inc. and its affiliates (collectively, “Clark Studios”) are committed to protecting your privacy and complying with applicable data protection laws. This Privacy Policy outlines how Clark Studios collects, uses, discloses, and safeguards information about you in connection with our Clark Studios Services, websites, and other interactions with you. We also describe the choices you have about your information.

Effective date: 07/02/2024

I. Our Services

A. Clark Studios Services

Clark Studios’ suite of social media management and social care tools are accessible via our websites. These tools allow you to bring together all of your social media for robust analysis.

Through this tool, you can have your social media, marketing, and advertising campaigns synthesized for analysis to understand the results of these activities.

Collectively, we refer to the Clark Studios’ tools as our “Services.” We are acting as a service provider to you when we provide the Services.

B. Social Networks

Any collection, use, and management of personal information by the social networks, including Facebook, Instagram, Twitter, LinkedIn, and TikTok (collectively, the “Social Networks”) are governed by their respective privacy policies and terms.

When using Social Networks, you are required to comply with their privacy policies and terms. We recommend you carefully review their privacy policies and terms, as Clark Studios is not responsible for the Social Networks.

C. Third-party Services

Our Services also enable you to customize and connect your Clark Studios account to third-party services (“Third-Party Services”), including through apps you can access on our platform. The collection of your information by these third parties is governed by the respective Third-Party Services’ privacy policies and terms. We recommend you carefully review their privacy policies and terms, as Clark Studios is not responsible for Third-Party Services.

D. Your Privacy Obligations

We rely on you to comply with applicable privacy laws when collecting, using, or disclosing information about individuals through the Services, including obtaining any necessary consents and providing any necessary notices. If we receive any questions or complaints regarding your use of the Services, we will direct the request to you for further assistance.

E. Business Purposes

Our Services are not intended for use by children and should only be accessed by individuals who are at least 18 years old and are using the Services for business purposes.

II. What Information Do We Collect?

We collect information about you as reasonably necessary for the following activities:

A. Using our Services

We may collect the following information when you use our Services:

1. Account Information: Your contact and profile information including your name, email, address, organization name, and address; your preferences such as language, time zone, and the types of communications you would like to receive from us; and image (if you choose to provide this). We may also obtain this information if you choose to use a social login service, such as Facebook Login, to create or access your account.

2. Billing and Payment Information: Billing and other payment information (if you sign up for a paid service or purchase a Third-Party Service), including payment method details, such as credit card number.

3. Service Information: The Services you have acquired from us, including the type of plan, number of team members, and transaction information related to the Services.

4. Content: Your social profile information for Social Networks you choose to connect to the services. For example, your Facebook profile information may include your Facebook username and profile image. Specific location such as an address, a city, or a place (for example, a restaurant) if you choose to share this information. Your messages, posts, comments, images, advertising, and other material you curate on and upload to the services; and information that is collected from the Social Networks that you choose to connect to and which is displayed on our Services. Social media content and other user generated content (for example, posts, comments, pages, profiles, likes, feeds). Messaging content that individuals choose to share (for example, social media messages, in-app messages). Social media and messaging metadata (for example, number of social media followers, number of posts, number of tweets). Content that you may send and receive through Social Networks and other messaging services, such as SMS, may contain personal information of third parties. This may include information such as: names, photos, age, gender, geographic location, opinions, preferences, and phone numbers that are provided or posted by social media users.

5. Logs, Usage, and Support Data: Log data, which may include your IP address, the address of the web page you visited before using the Services, your browser type and settings, your device information (such as make, model, and OS), the date and time when you used the Services, information about your browser configuration, language preferences, unique identifiers, and usage data and analytics, which may include the frequency of login, and the different types of activity undertaken by users such as frequently accessed areas of the Services. General location information, such as IP address and the region in which you are located when you are logging in and using the Services, in accordance with the settings on your device. Customer support questions, issues, and general feedback that you choose to provide.

6. Surveys, Events, Marketing, and Other Activities: Contact information, such as your name, email address, telephone number, organization name, and address. Participation, attendance, feedback, and opinions. General information about your organization that you choose to provide, such as annual company revenue, number of employees, and industry. We may also use service providers to obtain additional business-related information about your organization such as the legal name, size, and publicly available revenue, to assist us in offering services that are appropriate to your organization’s needs.

7. Other Interactions: Social media: Your messages, posts, and other interactions with our brand and social media accounts. Email interactions and analytics: Information on how you engage with our emails such as email open and click rates, whether a link is clicked, which web pages are visited after opening the email, the type of browser and email clients you use, and general location (i.e., country and region) information. Teleconference, videoconference, and other meetings: Your preferences, feedback, opinions, and business needs; and recordings of these sessions if you agree. Accessing resources (e.g., videos, whitepapers, or case studies) on our website: Your name and contact information, and engagement analytics such as the type and frequency of resources accessed, viewed, and downloaded.

III. How Do We Use Your Information?

We use your information for the purposes described below:

A. Providing and Securing our Services

1. We need to identify and authenticate our users to ensure, for example, that only those authorized users are able to use the Services for their organization, and to make changes to their accounts.

2. We use information that you provide when signing up to set up your account, process payments, contact you regarding the Services, and manage your account.

3. We use your contact information and information related to your request to respond to your inquiries, manage our contract with you, respond to your questions and requests, and send you updates and information about the Services.

4. We use logging and other data such as general location information—for example, the IP address of your browser or device, to help us manage the performance, security, and compliance of the Services.

5. Where you have chosen to share your specific location information, we use this information to provide location-based features, such as enabling you to share your location on your posts for Social Networks that support this functionality, and to use any functionality that relies on location information.

6. We analyze your information, including usage information, social media metadata, your feedback, support queries, and survey responses to identify issues and help us understand how you use the Services so that we can make improvements to our Services and to provide aggregated user analytics, insights, and measurement reports.

7. We use Content, information that you send and receive through Social Networks, and other information from these Social Networks (such as your messages, posts, comments, images, advertising, and other material you curate on and upload to the Services) in order to provide the Services.

IV. What Are Your Rights Regarding the Information About You?

A. Services Information

If you have requests such as accessing additional information or deleting information about you, for the Clark Studios services, please email our privacy team at hello@clarkstudios.co. Please note that we may need to retain certain information about you for as long as you maintain an account for our Services, to provide you with our Services, for record-keeping purposes, for payment processing, to comply with our legal and regulatory obligations, to resolve disputes, or to enforce the Terms of Service, the Privacy Policy, or other agreements in place between you (or your organization) and Clark Studios.

Requests to access, correct, update, or delete your information can be made in writing to our privacy team at hello@clarkstudios.co and will be handled within thirty (30) days unless they are unusually extensive or complex, in which case we will advise you of the expected timeline for handling your request.

If you have authorized us to access your Social Network account to provide the Services, you may revoke this access at any time by following the instructions provided by the respective Social Network.

You can contact our Support team for other general requests about your account by your preferred method listed on our website.

V. Who Has Access to Your Information?

Clark Studios does not rent or sell your information. We restrict access to your information to authorized employees and we do not share your information with third parties except in the circumstances explained below.

A. Employees and Authorized Contractors

Our employees and authorized contractors may need to access information about you when they require this information to perform their job. For example, a customer support representative would need access to your account to validate your identity and respond to a medical emergency).

B. Your Rights When Clark Studios is a Data Controller

Where Clark Studios is acting as a data controller, we have outlined certain rights in the “What Are Your Rights Regarding the Information About You?” section.

In addition, you may have the following rights:

1. Right to Object to Processing: You may request that Clark Studios stops processing information about you (for example, to stop sending you marketing communications).

2. Right to Restrict Processing: You may request that we restrict processing information about you (for example, where you believe that this information is inaccurate).

3. Right to Data Portability: You may request that we provide you with information Clark Studios has about you in a structured, machine-readable, and commonly used format, and you may request that we transfer this information to another data controller. If you would like assistance on any of the above requests, please email our privacy team at hello@clarkstudios.co with details of your request.

C. Clark Studios as a Data Processor

Where you are using our Services and making decisions about the personal data that is being processed in the Services (including selecting the Social Network accounts you wish to connect to the Services, or uploading and using Content), you are acting as a data controller and Clark Studios is acting as a data processor.

There are certain obligations under the GDPR that you have as a data controller, including being responsible for managing Content on the Services. As a data processor, Clark Studios will only access and process Content to provide you with the Services in accordance with your instructions (which you provide through the Services), the Terms of Service, the Social Networks’ terms, and applicable laws. As part of delivering the Services, we may process Content to further improve the Services, such as enhancing usability and developing new features.

If you, as a data controller, require Clark Studios to agree to data protection requirements under Article 28, GDPR, or under UK data protection laws, Clark Studios makes available a data processing addendum that meets these requirements on our website.

If you are using the Services as an authorized user of a Clark Studios customer (whether that customer is your employer, another organization, or an individual), that customer determines its own policies (if any) regarding storage, access, modification, deletion, sharing, and retention of personal data and Content, which may apply to your use of the Services. Please check with that customer about the policies and settings it has in place.

VI. Your California Privacy Rights

If you are a consumer as defined in the California Consumer Privacy Act (CCPA) and as amended by the California Privacy Rights Act (CPRA) (collectively, “California Privacy Laws”), the following provisions apply to you. Definitions of terms are set out in the California Privacy Laws.

A. Information about Your Personal Information

The categories and specific types of personal information collected and sources from which personal information are collected are set out in this Privacy Policy.

The business and commercial purposes for collecting personal information are set out in this Privacy Policy.

The categories of third parties with whom your information is shared are set out in this Privacy Policy.

B. Your Rights

We have outlined certain rights in the “What Are Your Rights Regarding the Information About You?” section.

Under the California Privacy Laws, you may have the following specific rights:

1. The Right to Know: about the personal information collected about you, which we have set out in this Privacy Policy.

2. The Right to Delete: your personal information.

3. The Right to Correct: inaccurate personal information.

4. The Right Not to be Discriminated Against: for exercising consumer rights under California Privacy Laws.

You may access, update, or correct most of your Account information by logging in to your account; or you may exercise your rights by emailing hello@clarkstudios.co. Clark Studios makes available an addendum that addresses California Privacy Laws on our website.

While we disclose personal information to service providers for the purpose of managing our relationship with you (e.g., distributing marketing communications) and providing the Services, we do not sell your personal information.

VII. Changes to This Privacy Policy

We may make changes to this privacy policy at any time to reflect updates to our Services, applicable laws, and other factors. We will include a prominent notice on this website and/or our Services if we make any material changes, but we encourage you to stay informed by reviewing this policy periodically.

VIII. How to Contact Us

If you have any questions, concerns, or feedback, please contact our privacy team at hello@clarkstudios.co ;

or send a letter to:

Clark Studios, Inc.

270 Bristol St. Suite 101 · PMB #102

Costa Mesa CA, 92626

USA

Attn: Clark Studios Privacy Team

If we are unable to resolve your concerns, you also have the right to contact your local data protection authority.